Delivery

We want to ensure you have the best experience when purchasing any Balfor product. We are committed to providing customers with a seamless delivery experience. Please review the following delivery information to understand our policies and procedures.

1. Delivery Regions:

We proudly deliver our firewood machinery throughout the UK. Our network of dealers facilitates deliveries in specific locations.

2. Delivery Timeline:

- **Standard Delivery:** Orders are typically processed and shipped within 1-3 business days.

- **Expedited Delivery:** Expedited delivery options may be available for urgent needs. Please inquire during the ordering process.

3. Scheduling Deliveries:

After confirming your order, our delivery team will contact you to schedule a convenient delivery time. Please ensure that someone is available to receive the delivery.

4. Receiving Your Order:

Customers must ensure that the delivery location is accessible. Please clear any obstructions to facilitate a smooth delivery process.

- A signature will be required upon delivery to confirm receipt of the order.

5. Damaged or Incorrect Items:

If you receive damaged or incorrect items, please get in touch with us within 48 hours of delivery. We will take the necessary steps to rectify the issue, including issuing a replacement or refund.

6. Customer Responsibilities:

Please provide accurate delivery information, including a valid shipping address and contact number. The customer is responsible for ensuring that the delivery area is accessible.

7. Contact Us:

If you have any questions regarding our delivery policies or need assistance with your order, please contact our customer service team at [CONTACT US].

Thank you for choosing Balfor Firewood Machinery. We look forward to delivering quality products to you!